2021 Customer Deduction Benchmark Survey

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Customer Deductions continue to adversely affect companies across dozens of industries. The ability to understand best practices and evaluate benchmark information is critical to measuring performance and highlighting improvement opportunities.

Attain Consulting Group’s 2021 Customer Deduction Benchmark Survey is designed to help companies develop their roadmap in order to Take Control of Deductions. This comprehensive survey covers areas such as deduction metrics, invalid deductions and recoveries, and organizational structure to manage deductions.

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